​Client and Practitioner Agreement – Terms and Conditions

Please read through this agreement thoroughly, so you understand how we work together.

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This agreement is in place to protect our interests, you, the business ‘Luminurse Therapies’ and other clients in order to provide the best possible service. I offer infrared laser therapy, massage and Reiki for people and pets. Please only respond to what is relevant to you.

If you have any questions, please ask.

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1. Payment and Cancellation

1.1. Payment: I appreciate payment for the session when you book a date and time via the website. Payment can also be made when you arrive in cash, by card, cheque or BACS: Highest Touch LTD account number 53366227 Sort code 20-11-43. 

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All treatment fees are non-refundable once used. If you have purchased a course and you think you are not responding after 3 sessions, a discretionary refund may be given on the unused sessions at the discounted price (courses receive a 10% reduction).

If you are eligible for a concession, we will agree on a suitable payment arrangement for the course. I am grateful for your honesty as my business helps support my young family.

I reserve the right to cancel treatment courses and payment terms if agreements are not met. 

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1.2. Appointment timing and duration: Please stick to our agreed appointment time and duration. A 15-minute free discussion time is available before the actual appointment. Please arrive on time and be prepared for the treatment, as I will need to apply the laser directly onto the skin. Unforeseen events may sometimes make us late, but please understand I will not inconvenience other clients because of them. We may need to rearrange if you are more than 10 minutes late so let me know ASAP.

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1.3. Cancellation Policy: Please give as much notice as you can if an appointment needs to be rearranged. Laser treatment appointments are provided with your optimal healing in mind: if there are gaps longer than a week, it may prolong the course or not yield the expected results. I work part-time; however, I am flexible and adapt to suit clients’ healing protocols. Repeated late cancellations will incur a fee. No charge if outside of 24 hours; first time is free, second time is half the session cost, third time is the full session cost.

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When undergoing laser treatment, it is important to understand that the results are cumulative and take time as we are boosting natural healing processes. If your symptoms resolve more quickly than expected, it is advisable to finish the course to prevent recurrence. If you need to take a break from your treatment programme, please discuss this with me as soon as possible, so that we can make alternative arrangements to suit you. This may extend the overall healing time and change the outcome, so it is worth checking you can complete the course in a timely manner before we begin.

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Price List

K-Laser Therapy 

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K-Laser Treatment 15min consult: £25 (suitable for 1-3 small areas such as a finger or wound)

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K-Laser Treatment 30min consult: £40 (suitable for 3-6 areas such as a knee or shoulder)

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K-Laser Treatment 60min consult: £75 (suitable for complex conditions or multiple joints)

 

K-Laser Treatment Course: 30min consult x 6 £216 with 10% discount (suitable for most acute injuries)

 

K-Laser Treatment Course: 60min consult x 6 £405 with 10% discount (suitable for most longer-term injuries)

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Pet/Equine K-Laser Treatment: same as for people, I need permission from your Vet (form provided on request). Call-outs will require an added fee based on distance and time travelled. 

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Massage

Can be Swedish style, relaxing, or deep tissue or a mixture of both, tailored to your needs. 

30min £30

60min £55

90min £70

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Reiki/Spiritual Medicine

Can be relaxing, profound and rejuvenating. We can explore what your needs are and go from there. Available for people and pets. 

30min £30

60min £55

90min £70

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Reiki can also be sent to you without you being here in person, by prior arrangement. Costs are the same due to the level of preparation and concentration required. 

 

2. Client Health

2.1. Disclosure of medical conditions and contraindications: You will be asked to complete a confidential form before your first appointment. Please complete this thoroughly and mention any medical conditions, undiagnosed symptoms, medical treatment and medication. I will need permission from your Vet if I am treating an animal under your care.

• Laser therapy is contraindicated (should NOT be given) over a cancer or suspected cancerous growth, or metastatic cancer (there is published data regarding treating oral mucositis in children undergoing chemotherapy to enable them to eat – please let me discuss with your doctor if this is the case); eyes; thyroid tissue; pregnant wombs; or if a steroid injection has been given within 7 days.

  • Laser therapy is given with care over tattoos, numb areas or areas with reduced sensory perception. There is a thermal element to laser therapy, which means you need to be able to perceive heat in the area to be treated. I need to know if you are on photosensitising drugs or lotions.

  • I also need to know if you have advanced organ disease, such as kidney failure or diabetes, as it reduces the number of areas I treat at one time, so as not to put too much strain on an already stressed physical body.

  • If you are on statins, it is advisable to take a supplement known to boost production of ATP (cellular energy) called CoQ10, 100mg daily. Please check with your Doctor first.

  • If you have a pacemaker, they are normally encased in metal and therefore unaffected by light, but please be aware that the laser is an electrotherapy device which involves 2 – 20,000Hz frequencies.

EYE PROTECTION MUST BE WORN. Collimated infra-red laser light is not visible to human eyes but is damaging to the retina. As a result, anyone within a 4.8metre radius must wear certified eye protection. I will provide these. For more FAQs, please see https://klaseruk.co.uk/patients/

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• Massage therapy is contraindicated (should NOT be given) for the following conditions or situations: fever, cold or infectious disease; skin disease; high risk pregnancy; recent surgery or an acute injury; intoxication of drugs/alcohol; high blood pressure or within 6 months of having a heart attack or stroke (Doctor’s permission still required); severe unexplained internal pain; advanced organ disease such as kidney/respiratory/liver failure or hepatitis; appendicitis; metastatic cancers; diabetes 1 or 2 PLUS advanced heart or kidney conditions; sepsis; shock; Toxic Shock Syndrome (TSS); infectious skin disease such as cellulitis, psoriasis (red areas with silver scaly patches), impetigo, or staphylococcal infections. If in doubt, get permission from your Doctor before proceeding.

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• Reiki Therapy: there are no contraindications however I abide by the terms and conditions laid out by the UK Reiki Federation.

In accordance with the Veterinary Surgeons Act 1966, Reiki is seen as the laying on of hands and is not generally regarded as the practice of veterinary surgery as defined by the Act, so it does not need prior permission from your vet. However, I recommend the involvement of your vet to enable the best care for your beloved companion.

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If you do not tell me something of importance, I may give you unsuitable treatment, for which I cannot be held responsible.

2.2. Consultation with your GP: I am an advocate of collaborative treatment and work with your healthcare team. If it is seen to be in your best interest to discuss our treatment plan with your Doctor, I will obtain your explicit written permission first. I work best from a diagnosis especially with conditions that have continued for more than three months.

If you are not happy to involve your GP, then I may not be able to proceed or continue with your treatment. If you tell me that you have involved your GP when you have not, then this is at your own risk.

2.3. Optimising the Healing Plan: Once we decide on a course of treatment, what you do outside of our treatment is as important as the treatment itself. Your adherence is needed to optimise the healing outcome. You may feel better after a treatment, however pain relief is not always an indication that use can return to normal, so please stay guarded for at least a few days post cessation of treatment. For example, we have treated your sprained ankle and it feels good- do not go for a 5km run the next day! Ease back into normal activities, following any advice from physio/doctor etc.

2.4. Clients with disabilities: If you have any disabilities or support needs, please discuss these with me as soon as possible. This will enable me to make provision or to refer you if I am unable to meet your needs. You are welcome to bring a companion with you if you need support with personal care or communication.

Please note that my current clinic location is on the ground floor of our home, which is accessible only by two small steps. I can also visit you at home with prior arrangement (this will incur an additional fee).

If for some reason we are unable to carry out our treatment because I was not informed of support requirements, the full treatment fee may still be applicable to cover my costs.

2.5. Conditions requiring bandages: If the area is bandaged, such as an ischaemic ulcer, I will need a suitably qualified person to be there in order to unbandage, clean the wound and then rebandage after the laser treatment if you are unable to do so. 

2.6. Referrals to other practitioners: if I think you need medical investigation or treatment which I cannot offer, then I will refer you to another medical or complementary health practitioner, as appropriate. It is always your choice to follow any recommendation, and I cannot be held responsible for the actions of that practitioner. If I think it is unsafe for me to proceed with your treatment, I will not give it.

2.7. Referrals from a Medical Practitioner: If you are referred to me by your GP or another practitioner, then the referring practitioner will remain responsible for your treatment.

2.8. Intoxication: Please ensure that you are not under the influence of alcohol or recreational drugs at the time of your treatment. If you are, then I shall be unable to treat you, both for your protection and mine.

2.9. Post Treatment: We are stimulating healing, so please take it easy over the next 24 hours. Keep hydrated as this helps the body flush out toxins, eat healthily and get an early night if possible. Make a note of any sensations felt in the treated area so I can tailor the treatment the next time I see you. Increased sensitivity is sometimes reported after a laser session; this is normal, but please let me know. Before driving home, make sure you are fully alert.

3. Confidentiality

3.1. Confidentiality and Disclosure: all personal information which you give me is kept strictly confidential. All written notes are stored in a locked cabinet and as encrypted files on my computer and can only be accessed by me. You have the right to request a copy of your information I hold at any time.

There are exceptional circumstances when I may need to disclose something which you have told me. This would be if there was any risk of harm to you or someone else, or if I should need to provide legal evidence.

I shall always seek your consent and cooperation first. I may be able to avoid disclosure by encouraging you to seek further help or advice. If I cannot gain your consent, but remain seriously concerned for your safety or someone else’s, then I may have to disclose the information to an appropriate professional without your consent. There is a privacy policy document on my website https://www.luminurse.co.uk/privacy-policy

3.2. Third party attendance: Please check with me if you’d like to bring someone or prefer to have a chaperone, just to ensure I am prepared. Ideally treatments are carried out one on one so I can maintain my full focus on you. I adore children but it is best to have them supervised by your trusted supporters in order to let you get the most from your treatment. Laser light is harmful to eyes and hence protective goggles are worn, and children (and pets) are not always the best at co-operating!

4. Vulnerable Clients

4.1. Children under 16 years: children are welcome to receive treatment, but must be accompanied by a responsible adult at all times. If treating a child, I will need the following statement signed by you, ‘I have been advised by (Practitioner’s Name) that according to Law I must consult a doctor concerning the health of my child (Name)’. This needs to be witnessed, dated and kept with your records.

4.2. Vulnerable adults: Adult clients who either lack the capacity to give informed consent, or who need support to make decisions, must be accompanied by a responsible adult at all times during the treatment.

5. General Conduct

5.1. Personal Hygiene: It is important that the area to be treated is clean and free from lotions. If having a full body massage, please ensure flexible underwear is worn, I can work round it. Please note I use oils for massage and there may be small marks from the oil.   
5.2. Respect: it is important that we have mutual consideration and respect for each other and towards everyone else. This creates a nurturing and safe space. The laser doesn’t work through garments. Depending on your conditions, I will need to sometimes work around underwear but I will never ask you to take underwear garments off. We will always use towels to protect your modesty and mine! If we are treating hips, small or flexible underpants are appreciated! Let’s discuss this before you come in so we can both feel reassured your comfort is maintained.

Please note that I offer a professional therapy service and cannot accede to inappropriate requests.

If a client’s behaviour were to cause discomfort or offence, then we would have to discontinue treatment.

6. Pets (Including Horses)

6.1. General: I will always endeavour to protect and enhance the health and welfare of an animal presented to me. I am a registered veterinary nurse (RCVS number 6184890) and abide by the Code of Ethics and Conduct set out by the RCVS.

6.2. Veterinary Surgeons Act 1966: The law states that is an offence for anyone to administer treatment to an animal without explicit permission from a member of the RCVS. While I am a veterinary nurse, I cannot diagnose conditions, and I can only give treatment and/or advice ‘under the supervision’ of a veterinary surgeon.  Laser therapy also works best in collaboration with your vet’s advice and history, so please ensure you have permission before we start. In the case of a booked appointment and no written permission from your vet, I will not be able to treat and the treatment charge will still be incurred.

I do not currently offer a massage service for animals.

Reiki therapy is not seen as treatment by the RCVS, however it is still necessary to ensure the best treatment for your pet and get a diagnosis before any treatment is given. For example, behavioural issues may have a medical element which is not obvious without diagnostic tests.

6.3. Observations and reporting to your vet: As part of my service I observe and take notes of any changes or irregularities I see while a treatment course is under way. I will communicate with your vet (with your permission) any observations that may assist in the treatment of your pet and what has worked for similar conditions under my care. At the end of the treatment I will send a report to your vet.

6.4. Duty of Care: I need to know if the animal dislikes being touched or approached in a certain way before the treatment. I also need you to help protect me and suitably restrain the pet (especially with regards to horses) if I am treating a limb or painful area. If I am unsure I will ask for help and I reserve the right to refuse to give treatment if I feel unsafe. I grew up among horses and pets all my life so have a solid understanding of them, but your experience is always vital to outcome success!

6.5. Creating a Space: If I am visiting you at home, please have a quiet spot for us to work, preferably with just you and a closed room. If receiving laser therapy, anyone within a 4.8m radius needs to wear suitable eye protection. Reiki treatments benefit all, but I need to focus, so no 'wild' children or pets during the treatment, thank you.

6.6. Assistance dogs: if you own or train assistance dogs, you are welcome to bring one dog, but please let me know first. If coming to the clinic it may be best if only the patient to be treated comes in as I have limited pairs of protective eyewear for laser treatment (Doggles).

If you have any other queries please contact me on 07979960378 andrea@luminurse.co.uk. Thank you!

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I look forward to helping you heal.

With you for health,

 

Andrea Bradley

Luminurse Therapies

Updated 19th August 2025